Aurora will accept returns on defective products if these are made within 12 months from the date of receipt.
Please contact us before returning the item at firstname.lastname@example.org including the following information:
- Your name and address
- Order number
- Item(s) to be returned
- Reason for the return
It is currently not possible to exchange/replace an item(s) for a different article. To do so, a new order must be placed online and you will be refunded for the returned item once it arrives at us.
Please keep a copy of your postal transaction slip for your reference. Shipping costs are not refundable. Buyer will be responsible for paying for his/her own shipping costs for returning the item and it is in her / his interest to use the tracked / safe shipping option, as we will not process the refund if items get lost or damaged on the way to us.