We accept returns on defective products that are returned within 12 months from the date of sale or the date of receipt. General wear and tear is not covered by the Warranty Policy. This includes damage from using liquid silver polish on the product, wearing it in pools or hot tubs, and normal fading on oxidized items. Please see our care instructions. All items will be inspected and tested upon arrival before a refund is processed. If the delivered items are defective within a period of 12 months, you may return the product or, if the same product is still available, request for its replacement.
Please note that wearing charms by other brands on your AURORA bracelet will void the warranty.
The warranty does not entitle you to replacements or refunds for lost or stolen items. We recommend the use of stopper charm at the opening end of your bracelet to prevent charms from falling off the bracelet when opened. General wear and tear, misuse and tarnishing are not covered under the warranty.
No independent guarantee is granted beyond the foregoing.
The rights of the consumers based on the consumer protection laws in force are not affected.